But all other OTRS queues require popping email frim specific accounts. Is that the email address being used that NAGIOS is SENDING from or the POP3 email address that OTRS needs to GET email from? ie: Lets say Nagios has a 'from' address of which is actually SENT to Which address is supposed to be used for the regexp in the module config?Ģ) The docs make it look like the only thing that needs to be configged in OTRS is that module email address. I have a reverse proxy in my DMZ that performs proxy and SSL offload for internal web pages/applications. I have an internal server running OTRS (Perl based support ticket system). Thanks for your answers OTRS: OTRS 3.0.8 OTRS Modules: iPhoneHandle V1.0.2, SystemMonitoring V2.2.1 OS: FreeBSD 8.2 Webserver: Apache/2.2.19 MTA: sendmail 8.14. So I have a few questions to try and get clarification so I can get this up and running.ġ) The 'from' email address it says needs to be set. 1 I have asked this question in OTRS forum but their primary focus is the functionality of OTRS and not really the interaction with an apache proxy. Any Ideas The opening and closing of the Tickets is working fine as you can see in the logs. I read the PDF included with the module, but unless I'm missing something obvious it's not very explanatory/comprehensive of WHAT exactly needs to be configured, other than changing the regexp for the inbound email address. I want to set up OTRS to accept an email from Nagios and create/open/close tickets based on the email info from the nagios alert, which is what it says the OTRS module will do, which I have installed. Nagios XI - Installed, configured, running fine, notifications via email to a normal email account work fine Open Tickets from Nagios: send an email via (host)notifyotrs.sh if an error is acknowledged to open a new ticket. OTRS Helpdesk 3.0.11 - Installed, configured and running fine Scripts to send emails to OTRS in the case of new errors or recoveries in Nagios. Hey all, trying to get the integration of OTRS/Nagios working but not sure what steps I need to complete. Nagios Integarted with OTRS This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.

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